We want you to feel sure before you pay us. This policy explains when you can cancel, when you get a refund, and how long it takes. It applies to all payments made to Cygnus Marketing (“Cygnus”, “we”, “our”, “us”), Guwahati, Assam, India, including payments through Razorpay on this website.
1. Paid strategy call (₹299)
- If you sign up for a monthly plan, the call fee is adjusted in your first month’s invoice.
- Reschedule for free up to 4 hours before your slot.
- Cancel at least 24 hours before your slot for a full refund.
- If we cancel or miss the call, you get a full refund or a new slot, your choice.
- No refund once the call has taken place, or if you miss it without telling us.
2. Monthly plans (social media, performance marketing, retainers)
- Plans are billed monthly in advance.
- You can cancel any time with 30 days written notice by email or WhatsApp.
- If you cancel before work on the month has started (no content planned, shot or posted), we refund the month’s fee minus any costs already paid to third parties.
- Once work for the month has started, that month’s fee is not refundable. We will finish and hand over the work for the month.
- Ad spend paid to Meta, Google or other platforms is not refundable by us. Any unused balance stays in your ad account.
3. One-time projects (websites, campaigns, activations, shoots)
- The advance covers planning, booking and early work, so it is not refundable once work has started.
- If you cancel before we start, the advance is refunded minus any costs already paid to vendors, venues, creators or staff.
- If we are unable to deliver what was agreed, we refund the amount for the part not delivered.
4. Cygnus Studio bookings
- Cancel or reschedule at least 48 hours before your booking for a full refund or a free new date.
- Between 48 and 24 hours before, you can reschedule once for free. Refunds are not available.
- Less than 24 hours before, or no-show: no refund.
- If we have to cancel, you get a full refund or a new date.
5. Digital products and courses
- Because digital products are delivered instantly, they cannot be returned once the download link or course access has been used.
- If the file does not work, is not what was described, or you were charged twice, write to us within 7 days and we will fix it, send the right file or refund you.
6. How refunds are paid
Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. We start the refund within 2 working days of approval. Your bank usually credits it within 5 to 7 working days.
7. How to ask for a refund or cancel
Email or WhatsApp us with your name, the phone number or email used to pay, the payment date and the reason. We confirm every request in writing.
Contact
Questions? Write to hello@marketingcygnus.com, call +91 69139 30237, or visit us at 1st floor, H no 9, New Town Path, South Sarania, Lachit Nagar, Guwahati, Assam 781007. We reply within 2 working days.