Online reputation management services
Every review answered, ratings that rise
We reply to reviews and comments on Google, app stores and booking sites, flag real issues to your team, and track sentiment every week.
Get a reputation management quote
Tell us where your reviews are. We’ll send a plan with response times and cost.
- 12,000+ reviews answered for Treebo
- Play Store ratings up 0.3 to 0.5 points
- Replies in under 4 to 24 hours
- reviews answered for Treebo
- 12,000+
- response rate for Booking.com
- 98%
- languages covered for Josh
- 6
Trusted by Samsung, Zomato, Amazon Pay and 100+ brands across India
At a glance
- What
- Online reputation management by Cygnus Marketing
- Who it is for
- Brands, companies and agencies that need reach and on-ground execution
- Where
- Guwahati, Assam, all of Northeast India and brands across India, managed online
- How it works
- Audit → Templates → Respond → Report
- Proof
- Treebo: 12,000+ reviews answered · Booking.com: 8,000+ reviews answered · Josh: 10,000+ reviews and comments · rated 4.8 on Google
- Start with
- A short call, then a clear plan and quote
What unanswered reviews cost you
- Bad reviews sit unanswered.New customers read them first.
- Ratings slip.Fewer people download or book.
- Real issues get missed.The same complaint repeats.
- Replies sound copied.Customers feel ignored.
We answer every one, properly.
What we handle
Set up for your platforms and tone.
- Review repliesKind, specific replies to every review.
- Comment managementSocial media comments and messages answered.
- EscalationsReal issues sent to the right team fast.
- Many languagesReplies in English, Hindi and regional languages.
- Sentiment reportsWhat people praise and complain about, weekly.
- Approval flowsReply templates approved by you first.
How we start
Live in about a week.
Audit
We read your recent reviews and spot patterns.
Templates
Reply styles and escalation rules agreed with you.
Respond
Every review answered within the agreed time.
Report
Weekly sentiment, issues and rating trends.
Reputation work we’ve done
Real numbers from real projects.
Hotel reviews
Treebo
12,000+ reviews answered
200+ hotels covered
See the case study
Review management
Booking.com
8,000+ reviews answered
98% response rate
See the case study
App reviews
Josh
10,000+ reviews and comments
Rating up 0.4 points
See the case study
App reviews
Amazon miniTV
5,000+ reviews handled
Replies in under 4 hours
See the case study
Get a reputation management quote. It takes 30 seconds.
Get my quoteWhat clients say on Google
4.828 Google reviews
See all reviews-
★★★★★ Google review
I’ve had a fantastic experience working with Cygnus Marketing. They have been instrumental in scaling my brand’s reach through highly targeted Meta Ads and expert management of our social accounts. What really sets them apart is their content creation; the video quality and editing are top-tier and have significantly boosted our engagement. I am incredibly satisfied with the results and would highly recommend their services to anyone looking to level up their social media presence.
Rohit Jain
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★★★★★ Google review
Cygnus Marketing has completely transformed the way I look at marketing, their ideas are fresh, impactful, and results-driven. Truly one of the most professional and creative teams I’ve ever worked with!
Bibek Saha
Questions, answered
Still curious? Ask us directly.
What is online reputation management?
Watching and replying to what people say about your brand online, on review sites, app stores and social media, and fixing the issues behind it.
Can you remove bad reviews?
We don’t delete or fake reviews. We reply, solve the issue where we can, and report reviews that break platform rules.
How fast do you reply?
Usually within 4 to 24 hours, as agreed in your plan.
Which platforms do you cover?
Google, Play Store, App Store, booking sites and social media.
Protect your rating, one review at a time.
Tell us where your reviews are. We’ll send a plan and quote.