Mystery audit services
See your stores the way customers do
Trained mystery shoppers and auditors check service, hygiene, pricing, displays and stock, with photo proof and a report in 48 hours.
Get a mystery audit quote
Tell us about your stores. We’ll send a plan with checks, visits and cost.
- 1,000+ outlets audited for Cadbury
- Photo verified reports in 48 hours
- Store scores up 14 to 16 points over 3 cycles
- outlets audited for Cadbury
- 1,000+
- out of stock cases flagged for Britannia
- 1,200+
- report turnaround
- 48 hours
Trusted by Samsung, Zomato, Amazon Pay and 100+ brands across India
At a glance
- What
- Mystery audit and mystery shopping by Cygnus Marketing
- Who it is for
- Brands, companies and agencies that need reach and on-ground execution
- Where
- Guwahati, Assam, all of Northeast India and brands across India, managed online
- How it works
- Audit sheet → Train auditors → Visit → Report
- Proof
- Cadbury: 1,000+ outlets audited · Britannia: 800+ outlets audited · Aldo: 60+ store visits · rated 4.8 on Google
- Start with
- A short call, then a clear plan and quote
What you can’t see from head office
- Service varies by store.Some customers get a poor visit.
- Displays slip.Planograms are not followed.
- Stock runs out.Sales are lost without anyone noticing.
- Reports are vague.No photos, no proof.
We check every store, with proof.
What we check
Built around your audit sheet.
- Mystery shoppingReal customer visits that test service and selling.
- Display and planogramShelf, display and branding checks.
- Pricing compliancePrices and offers checked against your list.
- Hygiene and upkeepCleanliness, uniforms and store condition.
- Online order testsTest orders on marketplaces and apps.
- ScorecardsStore scores, photos and trends in 48 hours.
How it works
From brief to first report in about a week.
Audit sheet
We build the checklist with you.
Train auditors
Auditors learn your brand and standards.
Visit
Visits with photos, timings and notes.
Report
Scores and fixes in 48 hours, cycle after cycle.
Audits we’ve run
Real numbers from real audits.
Retail audit
Cadbury
1,000+ outlets audited
91% display compliance
See the case study
Retail audit
Britannia
800+ outlets audited
Planogram compliance up 20 points
See the case study
Mystery shopping
Aldo
60+ store visits
Store score 72% to 88%
See the case study
Outlet audit
Taco Bell
80+ outlet visits
95% order accuracy
See the case study
Get a mystery audit quote. It takes 30 seconds.
Get my quoteWhat clients say on Google
4.828 Google reviews
See all reviews-
★★★★★ Google review
I’ve had a fantastic experience working with Cygnus Marketing. They have been instrumental in scaling my brand’s reach through highly targeted Meta Ads and expert management of our social accounts. What really sets them apart is their content creation; the video quality and editing are top-tier and have significantly boosted our engagement. I am incredibly satisfied with the results and would highly recommend their services to anyone looking to level up their social media presence.
Rohit Jain
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★★★★★ Google review
Cygnus Marketing has completely transformed the way I look at marketing, their ideas are fresh, impactful, and results-driven. Truly one of the most professional and creative teams I’ve ever worked with!
Bibek Saha
Questions, answered
Still curious? Ask us directly.
What is a mystery audit?
A trained person visits your store as a normal customer and checks service, hygiene, pricing and displays against your standards.
How fast do we get reports?
Within 48 hours of each visit, with photos and scores.
Which brands have you audited for?
Cadbury, Britannia, Apple resellers, Aldo, Superdry, Fabindia, Hidesign, Taco Bell, The Belgian Waffle Co. and mCaffeine.
Can you audit online orders?
Yes. We place test orders on marketplaces and apps and check delivery, packaging and support.
Where can you run audits?
Across Northeast India and in cities across India through our partner network.
Know what happens in every store.
Tell us about your stores. We’ll send an audit plan and quote.